Home > Support > Service

Our company has paid attention to the pre-sale and after-sale service to customers for many years, providing customers with satisfactory solutions, high-quality products and perfect after-sale service, which is our consistent commitment to win the satisfaction of every customer.

Optimization scheme design: we communicate with users patiently, understand the actual needs of users, and provide users with a good design scheme

Long term guarantee of spare parts: we guarantee to provide spare parts service for users for at least 10 years to avoid idle equipment due to aging of equipment parts

Equipment upgrading and Transformation: we fully consider the new needs of users in the process of enterprise development, such as production capacity, energy saving, and so on. We provide you with a new transformation plan to save your funds

Operation training service: when the equipment is delivered, we provide your employees with comprehensive training services of equipment use, maintenance and simple maintenance, and provide written documents to avoid equipment downtime caused by staff turnover

Incoming material test service: we have a complete material test center, welcome new and old users to provide a variety of materials on-site test

Service process:

1. Pre sales:

2. On sale:

To ensure the synchronous coordination between the user's engineering progress and equipment manufacturing. Handle emergencies and keep good communication with users.

3. After sales:

② be responsible for the operation and maintenance skill training of relevant personnel of the user.

③ provide spare parts with high quality and good price for a long time.

④ the warranty period of the equipment is one year, and the equipment damage caused by the quality of the equipment itself within one year after the acceptance shall be repaired free of charge. If the fault is caused by improper operation, the cost of production shall be charged, and 48 hour service repair shall be carried out, that is, the user's question must be answered within the first 24 hours after receiving the user's message. If the problem cannot be solved by phone, the user shall be rushed to the site within the next 24 hours The field solves the problem.